Refund & Cancellation Policy

This Refund & Cancellation Policy explains when and how you can cancel a purchase made on this website and receive a refund. It applies to all products and services offered by Web Golok, Kolkata, West Bengal, India — including online self-paced courses, website design and development services booked through consultations, and webinars. This policy is framed in line with the Consumer Protection (E-Commerce) Rules, 2020, and is governed by the laws of India.

Quick Summary

Online courses: 7-day refund window, no questions asked — unless more than 30% of the course has been completed.
Consultation fees: Adjusted against your project invoice if you go ahead with the project.
Webinar tickets: Refundable until 24 hours before the webinar starts.
Website design and development services: Governed by the written scope or proposal you sign off on.
Refund processing: Issued to your original payment method via Razorpay, in Indian Rupees (INR).

1. Online Courses (Digital Products)

Our courses are digital products delivered instantly to your account after payment. Even so, we want you to buy with confidence, so we offer a straightforward refund window:

You may request a full refund within 7 days of purchase, no questions asked.
The only condition: you must not have completed more than 30% of the course at the time of your request. Course progress is tracked automatically in your account.
If more than 30% of the course has been completed, the purchase is no longer eligible for a refund, even within the 7-day window.
No refund is available after 7 days from the date of purchase.

Once a refund is approved, your access to the course will be removed.

2. Consultation Bookings

Website design and development projects begin with a consultation booking. Consultation fees work as follows:

If you decide to proceed with a project after the consultation, the consultation fee is adjusted against your project invoice — so you effectively do not pay extra for the consultation.
If you need to reschedule a booked consultation, write to us at ask@askarindam.com as early as possible and we will do our best to find a new slot.

3. Webinars

Paid webinar tickets are refundable until 24 hours before the webinar’s scheduled start time.
Refund requests received within 24 hours of the start time, or after the webinar has taken place, are not eligible.
Free webinar registrations can be cancelled at any time — simply let us know or skip the session.
If we cancel or reschedule a webinar, paid ticket holders will be offered either access to the rescheduled session or a full refund.

4. Website Design & Development Services

Service projects are custom work. Payments, milestones, revisions, and any cancellation or refund terms for a project are governed by the written scope of work or proposal agreed between you and Web Golok before the project begins. Please refer to your project document for the terms that apply to your engagement. If anything in your scope document is unclear, email us and we will clarify before you commit.

5. How to Request a Refund

Email us at ask@askarindam.com from the email address linked to your account.
Include your order details — the product or service purchased, the date of purchase, and the payment reference if you have it.
Briefly mention that you are requesting a refund. For courses within the 7-day window, no reason is required.

We will confirm receipt of your request and let you know the outcome. If any additional detail is needed to locate your order, we may ask for it by email.

6. Refund Processing

Approved refunds are issued to your original payment method (UPI, card, or netbanking) through Razorpay, our payment partner.
All refunds are made in Indian Rupees (INR), the currency of the original transaction.
The time it takes for a refund to reflect in your account depends on your bank or card issuer and the payment method used.

7. No Physical Shipping

All our products are digital or service-based. Courses are delivered instantly to your account after payment, and services are delivered as per the agreed project scope. Since nothing is physically shipped, there is no return-shipping process — refunds, where applicable, are handled entirely as described above.

8. Failed or Duplicate Payments

If a payment is deducted from your account but your order is not confirmed, or you are charged more than once for the same order, contact us at ask@askarindam.com with the transaction details. Verified failed or duplicate payments are refunded in full to the original payment method.

9. Governing Law

This policy is governed by the laws of India. Any dispute arising out of or relating to this policy or a purchase made on this website is subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

10. Changes to This Policy

We may update this policy from time to time. The version published on this page applies to purchases made after its “Last updated” date. Refund requests are handled under the policy that was in effect when you made your purchase.

Contact Us

For refund requests, cancellation questions, or anything else related to this policy, write to us at ask@askarindam.com. Web Golok is based in Kolkata, West Bengal, India.

Last updated: 2 August 2026