Delivery Policy
This policy explains how Web Golok delivers the products and services sold on this website. Our courses and webinars are digital products, and our design and development services are arranged through consultation bookings โ there is no physical shipping involved in anything we sell.
1. Instant Delivery of Online Courses
When you purchase an online course, it is delivered instantly and automatically to your account on this website as soon as your payment is confirmed by our payment gateway (Razorpay). There is no waiting period and nothing is shipped to you.
Because checkout requires an account, your course is always linked to the account you used at the time of purchase. Please make sure you are logged in to the correct account before paying.
2. How to Access Your Purchases
- Log in to this website with the email address you used at checkout.
- Go to the My Account section.
- Your purchased courses will be listed there, ready to start. Your progress is saved automatically as you learn.
You will also receive an order confirmation by email (and WhatsApp, where applicable) after every successful payment.
3. Webinar Access
If you register for a webinar (paid or free), the access link is delivered to you by email and/or WhatsApp before the webinar starts. Please check your inbox (including the spam folder) and your WhatsApp messages using the details you provided at registration.
4. Website Design and Development Services
Our website design and development services are arranged through consultation bookings and are not “delivered” like a digital product. Timelines and deliverables for service work are set out in the written scope or proposal agreed with you before the project begins.
5. No Physical Shipping
We do not sell or ship any physical goods. No courier, shipping, or handling charges apply to any purchase on this website.
6. If Your Purchase Does Not Appear
In rare cases โ for example, if a payment succeeds but the confirmation is delayed โ your course may not appear in your account immediately. If that happens:
- Wait a few minutes and refresh the My Account page.
- Confirm you are logged in with the same account you used at checkout.
- If it still does not appear, email us at ask@askarindam.com with your payment reference (from the Razorpay confirmation) and the email address on your account.
We will look into the issue and restore your access as quickly as possible. If a payment was deducted but the order failed entirely, contact us with your payment reference and we will help you follow it up with the payment gateway.
7. Refunds
Delivery and refunds are related but separate topics. Please see our Refund Policy for the refund windows that apply to courses, webinars, consultations, and service work.
Contact Us
For any question about delivery or access to your purchase, write to us at ask@askarindam.com. Web Golok is based in Kolkata, West Bengal, India.
Last updated: 2 August 2026